Frequently asked questions

Recurring cleaning starts at $105 per visit, deep cleans at $175 and move-out cleans at $195 for a 1-bedroom, 1-bath home. Larger homes cost more — our instant estimate gives you a range in about 30 seconds. We confirm your exact price before we start.

Most quote requests are answered the same day during business hours. Openings are often available within the week — sometimes the next day. Late July and early August (Gainesville’s lease-turnover season) book up fast, so reserve early.

No. Many clients give us a door code, lockbox or key. Your entry instructions stay private — only the team cleaning your home gets them — and we’ll let you know when we’re done, with photos of the finished job if you’d like them.

Yes. Every client gets a private page — no app to download, no password to remember (the first time you open it on a new phone, it asks for the last 4 digits of your phone number). On cleaning day it shows when we’re two stops away, when we’re on the way and when we’re done, with an arrival window that updates if an earlier visit runs long. It never shows where the crew is, only when to expect them. Afterwards you’ll find photos of the finished job and your invoices there too. See a sample page · Lost your link? We can send it again.

You pay after the clean, not before — cash, credit card, Venmo, Zelle or check. You’ll get a simple invoice with the job number, and parents or landlords can pay from anywhere.

Just text us as early as you can. Rescheduling or cancelling is free with at least 24 hours’ notice; a later cancellation, or a lockout where we can’t get in, may have a trip fee. All our policies.

Yes. We bring our own supplies, vacuums and tools. If you prefer we use a specific product — or eco-friendly, fragrance-free or pet-safe products — just tell us and we’ll use it.

A regular (recurring) clean maintains a home that’s already in good shape: kitchens, bathrooms, dusting, floors and trash. A deep clean adds the detail work — baseboards, blinds, ceiling fans, fixtures, grout, cabinet fronts and built-up grime. Most new clients start with a deep clean.

Absolutely — about a third of our Thumbtack reviews come from homes with pets. Let us know about your furry family members (and whether they should stay in a room). Homes with heavy pet hair may have a small pet fee.

As much as possible, yes. Our team is small and your home is usually assigned to the same crew, with our family checking in regularly.

Tell us within 48 hours — a text with a photo is perfect — and we’ll come back and fix it at no charge. That’s the Good Heart Promise. It’s why so many of our reviews say we asked for feedback and made things right.

A small, steady crew from our family business — usually the same faces every visit. Every cleaner is background-checked, and Good Heart Homes is insured.

Yes. Good Heart Homes is insured, and we’re happy to share proof of insurance — just ask.

¡Sí! Somos una empresa familiar de origen peruano. Puede llamarnos o escribirnos en español al (352) 448-7767.

Yes — parents book many of our student cleans. You book and pay from anywhere, we coordinate access with your student, the roommates or the leasing office, and we text you photos when it’s done. Our founder is a UF parent herself — more on student apartment cleaning.

We clean to the standard move-out inspections look for — inside the fridge and oven, cabinets, blinds, baseboards and bathrooms — and send dated photos you can forward to your landlord. We can’t decide for your landlord, but we make it very hard to find a reason to charge you.

Yes. Send us your check-out and check-in times and we’ll schedule the turnover in between, with a photo report when the unit is guest-ready.

Yes. Our home-care team handles paint touch-ups, drywall patches, fixtures, furniture assembly, countertops, cabinets and small renovations — ideal for landlords and sellers who want one call.

All of Gainesville — including Haile Plantation, Tioga, the UF and Santa Fe College areas, Millhopper and Northwest Gainesville — plus Alachua, Newberry, Jonesville, High Springs and Archer. If you’re elsewhere in Alachua County, ask us.